OK
Omary Kimwaga
ICT User Support
okimwaga@ihi.or.tzICT user support professional
Omary is an experienced Information Technology professional working at Ifakara Health Institute and specializes in ICT user support and network administration with over seven years of experience in Information Technlogy.
He joined Ifakara Health Institute in 2018 and his expertise spans networking, network security, and enhancing user experience in IT.
Omary is proficient in configuring and managing routers, switches, and firewalls such as Cisco and Juniper. He possesses in-depth knowledge of network protocols including TCP/IP, DNS, DHCP, SNMP, and VLANs. Omary also has a deep understanding of network architecture, including LAN/WAN design and implementation. He is also familiar with network virtualization technologies, including SDN and NFV, knowledgeable of network troubleshooting tools and techniques, such as Wireshark and trace-route, but also has professional experience in Network security, with a deep understanding of security principles and best practices, including defense-in-depth and least privilege.
He also has experience in security principles and technologies, such as IDS/IPS, SIEM, DLP, and endpoint protection, including hands-on expertise in cryptographic protocols and algorithms (SSL/TLS, AES, RSA, etc.), conducting security assessments, including penetration testing and vulnerability scanning.
Throughout his career, Omary has significantly enhanced user experience by implementing proactive measures based on user feedback, resulting in a 40% increase in user satisfaction scores. He has also fostered cross-departmental collaboration, developing tailored IT solutions that have improved organizational efficiency.
Omary is dedicated to continuously advancing his technical skills and knowledge required to provide exceptional support to users and contribute effectively to the IT infrastructure of organizations. His future aspirations involve specializing further in network administration, cybersecurity, and cloud computing through advanced certifications and practical experience. He strives to remain at the forefront of IT support practices to contribute effectively to organizational success.